CURIOUS? WE GOT YOU

SereniVoy Travel is a boutique travel agency based in Atlanta, Georgia.  We curate travel for our incredible clients with a specialty in premium, luxury, wellness, expedition, ocean and river cruising. We also curate adults-only and all-inclusive family resort vacations, land tours, group trips, and milestone celebrations, as well as well-being and active-focused experiences. Whether it’s finding the best restaurants, most indulgent spa, or must-visit hot spots, we’ll make sure what you’re looking for is on your itinerary. Our role is to handle all of the details so you can focus on enjoying your special getaway.

• Phone: (833) 773-7364
• Email: support@serenivoy.com

We are open Tuesday – Friday 9:00 am – 6:00 pm ET and Saturday from 9:00 am - 1:00 pm ET. We are generally unable to respond to emails outside of these hours unless an emergency arises.

Our clients are the kind of travelers who seek experiences beyond the ordinary. They know how to book flights and hotels but value their limited time and energy. They appreciate our extensive domestic and international connections and the doors we can open to exclusive opportunities - from private wine tastings in the heart of Tuscany to behind-the-scenes tours of historic landmarks. They appreciate the value, knowledge, connections, and extras we bring to their travel experiences and understand our services allow them to enjoy their trip and the time leading up to it. Our clients are willing and able to invest in travel because they value how travel adds to their lives.

Vacations are a considerable investment in both time and money. There's nothing worse than wasting precious minutes standing in the middle of a London street at 3 pm trying to figure out where to eat or dealing with the challenge of blending multiple travel styles in one family to create a vacation loved by all. Professional guidance saves you time and money while ensuring your experience is seamless and memorable for all involved.

We like to use the analogy of an interior designer. You can decorate your own home. You can research prices, styles, and looks. You can manage the ordering, delivery, and setup. Or, you could hire someone passionate, trained, and experienced to do this for you—someone with insider knowledge and connections. While you will have spent money on the service, you have saved time, energy, and the hassle of mistakes. Not to mention guarantee that you will have a stunning room!

Spend your time dreaming about your next vacation and let SereniVoy do the work. We'll devote the hours needed to research, use our worldwide connections, and funnel our personal experience and passion for creating an itinerary that Google or an online booking engine can't produce. And we will be with you through it all, from the dreaming phase until you are safely back at home.

SereniVoy is an independent affiliate of Travel Planners International, a proud member of Signature Travel Network. Signature Travel Network offers global luxury travel partnerships that includes the world's best companies, including hotels, cruise lines, tour operators, and more. Signature Travel Network is an extra tool in our toolbox that provides additional complementary value-added amenities and special
perks that leave you feeling like royalty.

Our goal is to provide you with a one-of-a-kind trip designed specifically for you. While we have established relationships with the world's best accommodations, tour companies, and travel suppliers, we use these relations to benefit you. Our travel design fee covers the research, itinerary design, travel booking and management, and the support we offer while you travel.  The design fee allows us to provide a completely personalized and comprehensive service from start to finish.

Please see our planning process “here” on our services page.

All prices are subject to change until booked. No bookings are guaranteed until a deposit is received. Deposits are generally due within 2 days of the quote. Therefore, quotes are typically only good for 24-48 hours.

Trip protection, also known as travel insurance, protects you and your investment from unexpected occurrences during a trip. Investing in travel protection gives you peace of mind and will save you money if the unexpected happens. It’s worth looking into and is sometimes a necessity. When traveling out of the country, it’s essential to understand what your primary health insurance will and will not cover. Many credit cards carry travel benefits, but the coverage is often limited. It’s always recommended to get a quote from a third-party insurance provider to compare coverage benefits.

Please email us or complete our Travel Insurance request form and we will be happy to send you a link to receive a quote from one of our partners.

For all international destinations, a U.S. passport valid for at least 6 months beyond your travel dates and at least 4 empty pages is required. Non-U.S. citizens should contact the consulate of the destination country to determine specific entry requirements. It is the traveler’s responsibility to ensure they have all the necessary documentation for their trip. Additionally, minors traveling without both legal parents or guardians must carry a notarized letter of consent.

We gladly accept all major credit and debit cards. For your convenience, you can also choose flexible payment options offered from several of our partners.

While many of our clients choose the convenience of automatic billing, you can also opt to receive monthly emails with payment reminders, which will include a link to authorize your upcoming payments and provide a history of previous payments.

Automatic billing allows clients to make monthly payments through an auto-draft system. This ensures that your payments are automatically deducted each month, making it easier to stay on track with your payment schedule.

You should make every effort to make a payment each month at minimum. If you find yourself unable to make a payment, please send us an email. If you fail to make a payment for 60 days without any communication to us, your reservations will automatically cancel and you forfeit any payments previously made.

No, we do not offer refunds or transfer reservations. Each client is required to accept our Terms and Conditions before their reservation is confirmed. To safeguard your investment, we strongly recommend that all clients purchase travel insurance.

SereniVoy Travel does not store your credit card information; this is handled by the travel supplier. However, for clients enrolled in automatic billing, we securely store your payment details for recurring payments.

• The “Air & Land” option covers your roundtrip airfare and all accommodations during the trip.
• The “Land Only” option includes all trip accommodations but excludes roundtrip airfare. If you choose the land-only option, you will also be responsible for arranging your own roundtrip ground transfers to and from the hotel on your arrival and departure dates.