Serenivoy Travel

Menu
Menu
SereniVoy Logo 1

Terms & Conditions

Disclaimer: Please review our Terms and Conditions in its entirety before booking. Making a reservation signifies your acceptance of our Terms and Conditions. Please contact us with any questions at Support@SereniVoy.com.

Agency Disclosure and Limitation of Liability

SereniVoy Travel operates solely as a travel agency. We act as an intermediary and booking agent for various independent third-party suppliers of travel-related products and services, which may include but are not limited to: airlines, cruise lines, rail services, motorcoach operators, hotels, resorts, tour operators, car rental agencies, destination management companies, and other travel-related vendors (collectively referred to as “Suppliers”).

Important Disclosure:

SereniVoy Travel does not own, operate, manage, or control any of the Suppliers providing travel services booked through us. All bookings made by SereniVoy Travel are subject to the terms and conditions, policies, and limitations of liability of the respective Supplier(s). Your travel arrangements are governed solely by the contractual relationship between you and the Supplier.

Accordingly, SereniVoy Travel is not responsible for the performance, quality, standards, or delivery of services by any Supplier. We make no representations or warranties, express or implied, regarding the safety, quality, or condition of any accommodations, transportation, or other services provided.

Our sole responsibility is to use reasonable care in facilitating travel arrangements on your behalf and to provide white-glove planning services through our vetted industry partners and booking platforms. We shall not be liable for any loss, damage, delay, inconvenience, injury, or death resulting from any act, omission, error, negligence, or default of any Supplier or third party, including force majeure events, or any events outside our reasonable control.

You acknowledge and agree that:

  • Any claims, complaints, or disputes arising from your travel services must be addressed directly with the Supplier.
  • SereniVoy Travel is not a co-vendor and assumes no liability for any acts or failures to act on the part of any Supplier.
  • We are not liable for cancellations, schedule changes, overbooking, delays, accidents, loss of property, or any other issue related to the provision of travel services by Suppliers.
  • Requests made on your behalf (including room preferences, upgrades, accessibility needs, etc.) are not guaranteed.

By engaging SereniVoy Travel, you accept that we act only as a facilitator of travel arrangements and acknowledge the inherent risks associated with travel and third-party services.

RESERVATIONS: Please visit www.serenivoy.com, call SereniVoy Travel at (833) 773-7364 or contact us via email at customerservice@serenivoy.com.

IDENTIFICATION: Guests must make reservations in the full name that is listed on their passport that they will use for travel. If you need to make any changes to a name after travel documents have been issued, clients will be responsible for all name change fees, if applicable.

PAYMENTS: Reservations can be made online with major credit cards.

REFUNDS: All payments to SereniVoy Travel are non-refundable and non-transferable. This is because SereniVoy Travel has contractual agreements with hotels, airlines, and other vendors that will not allow us to obtain refunds. This way, we can keep our package prices competitive and allow you to make monthly payments on your vacation.

CHARGEBACKS: Before filing a dispute with your bank, call SereniVoy Travel at (833) 773-7364 or contact us via email at customerservice@serenivoy.com to discuss account resolution. Filing chargebacks could result in your reservation being cancelled and may prevent future travel with SereniVoy Travel.

  1. Traveler acknowledges that SereniVoy Travel cannot control the cancellation fees assessed by any Tour Operators, not control issuance of vouchers in lieu of cash.
  2. Traveler acknowledges that SereniVoy Travel cannot control other third party’s cancellation fees that may be assessed nor control issuance of vouchers in lieu of cash.
  3. Traveler understands that should Traveler initiate any chargeback with Traveler’s credit card company to avoid previously agreed upon fees SereniVoy Travel will utilize all rights and remedies under the laws of the State of Georgia to uphold previously agreed contractual provisions at the Traveler’s expense.
  4. Traveler understands that SereniVoy Travel SereniVoy Travel does this because third parties seek payment directly from SereniVoy Travel.
  5. The cancellation fees do not cease to exist in the event of a chargeback. Thus, SereniVoy Travel will be prompted to pursue litigation and incur attorney’s fees and costs which will be included in addition to all cancellation fees at the Traveler’s expense.

ROOMMATE MATCHING: Roommate matching is available for our female travelers for most tours. Roommate matching is available on certain tours and will be indicated in the trip description. You may be matched with a roommate 45 days before your trip departure date. Guests can be matched once 75% of the balance has been received provided the roommate also has paid 75% of their balance and has the same room category. A list of eligible roommates will be provided.

Ultimately, it’s the responsibility of the individual to find a roommate or they will have to pay the single occupancy rate.

PASSPORTS AND VISAS: Passengers are responsible for ensuring they have the proper travel documents and MUST CHECK with the respective consulate(s) or visa agency to determine whether any visas or passports are required. Passports are required to be valid for at least 6 months after the date of travel. Some countries require a full blank “VISA” page in the passport for stamping purposes. Any information provided in the travel description pertains to US citizens only.

Non-US citizens should check with the respective consulate of the country(s) to be visited for current entry requirements. SereniVoy Travel does not provide or validate travel requirements for Non-US citizens. We strongly suggest all cruise passengers have a valid passport in their possession while cruising.

TRAVEL INSURANCE: We highly recommend Travel Insurance that provides coverage for Trip Cancellation, Interruption, Baggage Loss, and more. You are required to select and purchase travel insurance yourself for domestic and international tours.

TRAVEL DOCUMENTS: Provided full payment is received no later than your Final Payment Due date, travel documents and travel instructions will be sent via email and/or mail two weeks or earlier before travel.

CHILDREN: All children under 18 must be accompanied by an adult. The minimum age for children on tours is 16. Accompanying adults are responsible for the safety of their children. Please note that many countries have adopted practices to prevent international abductions of children. If a person under the age of 18 years will be traveling with an adult other than his/her parents or with only one parent, a notarized letter written by the parents, or non-traveling parent, granting authorization to travel, including the dates of travel, should be carried.

PRICES: All prices listed are per person based upon shared twin room occupancy unless otherwise clearly specified. Prices do not include items of a personal nature, such as laundry, wines, water, beverages, food (other than at all-inclusive resorts or where clearly specified), passport and visa fees, insurance, and foreign port taxes unless specifically indicated in the package inclusions. Prices are correct at the time of publication; however, as airfares continually fluctuate and classes of service may have limited capacity, tour package prices and availability will change accordingly. In case of human or computer error, SereniVoy Travel reserves the right to re-invoice for the correct price or service. A full refund will be made to passengers who choose not to pay an increase, provided SereniVoy Travel receives a written cancellation within five days of the price increase notification.

AUTOMATIC BILLING PLAN

You are automatically enrolled in our automatic billing plan upon booking. You can relax knowing that your future payments will be made automatically. Automatic billing is a convenient service that allows you to pay the remaining balance of your reservation using one payment method. Automatic payments reduce your risk of your trip being cancelled or assessed a late fee. Payments are evenly divided and deducted automatically on or about the same day of each month of your first payment. The number of payments is based on how many months remain between the time of reservation and the final payment date. The exact monthly payment plan will be show on your invoice, and you will know in advance on the day of every month that your payment will be processed. Successful payment receipts will be emailed to the email address on file. You can opt out of automatic billing by emailing us after you make your reservations. Please send an email to customerservice@serenivoy.com

Clients can modify their payment plan at any time, but no later than 5 days before the next payment, by contacting customer service via email.

If the card on file expires or a new card is issued, please update the card on file in the by notifying us immediately by email at customerservice@serenivoy.com to make new payment arrangements. A new billing plan or invoice will be issued.

If payment is 60 days past due a payment and/or new plan arrangement must be made within 30 days or your reservation will automatically cancel at the close of business.

A $200 reinstatement fee (plus any pricing changes) will be required if you wish to restore your reservation before the Final Payment deadline.

Reminders will be sent to those subscribed to Monthly Payments on the 15th of the month.

Manual Payments

If you choose NOT to participate in Automatic Billing, then you will be responsible for submitting manual payments via Invoice or Credit Card Authorization Form.

A payment is still due every month, but the amount can vary. Clients can click the “make a payment” link on their invoice 24/7 to make a payment or update the card on file.

Reminders will be sent to clients subscribed to Invoice Payments on the 15th of the month.

Payment Plan Changes

Two complimentary changes to the payment plan (e.g., new pay date, new credit card) is allowed. After two changes, a $35 Change Fee will be applied to the balance for every change thereafter.

Declined Payment

If your card is declined, we will attempt to charge your card 3 days later. After 2 unsuccessful attempts your trip (and automatic billing) will be canceled.

Automatic Billing Late Fee

A late fee will be added to your balance after a 7-day grace period. Late fees are $25 each incident.

PAYMENTS & CANCELLATION

Trip Design Fee

This nonrefundable fee is for a travel professional to research multiple vendors and create customized quotes that best meets your needs. Once we receive the Trip Design Fee we typically can provide a quote within 72 hours unless notified otherwise.

Group quotes (10 people or more) that require a contract typically can take 7 to 14 business days to obtain from the supplier.

If a reservation has not been made after 30 days another Consultation Fee must be paid to continue to provide quotes.

We do not charge a fee for hotel and cruise-only bookings.

Deposit: A deposit is due at the time of reservation. All deposits are non-refundable and non-transferable. All reservations (except where specified) will require a deposit, and the amount due and the monthly payment plan will be clearly noted.

Full Payment: All reservations can be paid in full at the time of booking as long as the tour still has available space.

Late Payment(s): If there is any outstanding balance by the Final Payment Due date listed on your invoice, a late fee of $200 will automatically be added to your invoice one day after your final payment date.

Reinstatement of Reservations: If your travel reservations have been canceled, and you notify us within 14 days that you want to reinstate your reservations, a service reinstatement fee of $200 plus any pricing changes will be added to your invoice and must be paid in advance to apply for reconfirmation of services.

Last Minute Reservations: All reservations must be made no later than 60 days before departure. Any reservations made after 60 days of departure will incur a $150 Rush Fee. If requested services cannot be confirmed, payment will be refunded. If services are confirmed, final payment is due within 24 hours, and all applicable cancellation penalties will apply.

Form of Payment: SereniVoy Travel accepts all major credit or debit cards (American Express, Discover, Mastercard, Visa).

Refunds: All payments to SereniVoy Travel are non-refundable and non-transferable. This is because SereniVoy Travel has contractual agreements with hotels, airlines, and other vendors that will not allow us to obtain any refunds. This way, we can keep our package prices competitive and allow you to make monthly payments on your vacation.

Cancellation: Once reservations have been made, cancellations will only be accepted in writing. Email your cancellation request to customerservice@serenivoy.com with your invoice number, full name, and travel date. Once your email has been received, you must complete the cancellation request form sent to you via email to complete the cancellation process. If you do not receive an acknowledgement within 48 hours, please call 833-773-7364 to ensure your information was received.

Reservation Name Changes: Name changes due to incorrect information being provided will incur a $200 per person charge plus any additional supplier fees. Please note that name changes to airline reservations are subject to full cancellation and rebooking. Replacing a traveling passenger with another traveling passenger constitutes a cancellation, subject to cancellation penalties, and is not covered by this Reservation Name Changes policy. Changes or additions after departure are subject to local rates at the time of amendment and must be paid directly by the passenger to the service provider. There are no refunds for unused services.

COVID-19 WAIVER OF LIABILITY

In Spring 2020, the World Health Organization (WHO) declared the Novel Coronavirus (COVID-19) a worldwide pandemic. The Centers for Disease Control (CDC) issued several preventative measures to combat the virus, such as frequent hand washing, wearing a mask or face covering and keeping a distance of at least 6 feet away from others. If contracted, this virus has the ability to cause the traveler serious and severe illness. For more information on the COVID-19 virus, please visit the CDC webpage at www.cdc.gov.

I understand and agree to the following:

  1. COVID-19 is a highly contagious virus that can be spread via person-to-person contact;
  2. After reasonable inquiry, SereniVoy Travel provided me with the best available information regarding the pandemic- protective policies and practices of the vendors and suppliers in my travel itinerary.
  3. Supplier(s) of SereniVoy Travel may have policies in place to help prevent the spread of COVID-19. SereniVoy Travel is not the drafter or holder of those policies, and I understand that these policies can change at any time;
  4. I understand that the supplier(s) may not apply those policies as diligently as the policies suggest, and even if the supplier makes a good faith effort to enforce its good practices, some travelers may simply refuse to cooperate.
  5. I understand that each state/country institutes its own pandemic-protective policies and regulations. I further understand that I am responsible for knowing, understanding, and abiding by the pandemic-protective policies and procedures regarding COVID-19 of all state(s)/ country(ies) listed in my travel itinerary, including any policy updates. I also understand that I may be denied entry into the country for reasons within or outside of my control;
  6. I understand that by traveling, I can be subject to voluntary or involuntary quarantine either at home or in the traveled location(s);
  7. I am responsible for knowing, understanding, and abiding by the pandemic-protective policies and procedures regarding COVID-19 of all vendors used in my travel itinerary, including any policy updates.
  8. With full awareness and appreciation of the risks involved, I, for myself, and on behalf of my traveling companions, including, but not limited to, my family, spouse, estate, heirs, executors, administrators, assigns, and personal representatives, assume all risks of travel and hereby forever hold harmless, waive, discharge, and release SereniVoy Travel its officers, agents, independent contractors, affiliates, employees, successors, and assigns (collectively the “Released Parties”) from any and all liability, claims, demands, actions, and causes of action, directly or indirectly arising out of or related to any loss, damage, or injury, including death, that may be sustained by me related to COVID-19 whether caused by the negligence of the Released Parties or any third-party vendor or supplier partnering with SereniVoy Travel.
  9. I agree to indemnify, defend, and hold harmless the Released Parties from and against any and all costs, expenses, damages, claims, lawsuits, judgments, losses, and/or liabilities (including attorney fees) arising either directly or indirectly from or related to any and all claims made by or against any of the Released Parties due to bodily injury or harm, death, loss of use, monetary loss, or any other injury from or related to my use of SereniVoy Travel services, or the services of travel SereniVoy Travel suppliers or vendors, specifically related to COVID-19.

FORCE MAJEURE

Very rarely, you may be forced by “forced majeure” to change or terminate your trip after departure but before the scheduled end of your trip. This is unlikely but if this situation does occur, we regret we will be unable to make and refunds (unless we obtain any refunds from our Suppliers), pay you can compensation, or meet any costs or expenses you incur as a result.

“Force Majeure” refers to any event beyond SereniVoy Travel’s reasonable control, including but not limited to severe weather, fire, flood, mudslides, tornados, earthquakes, hurricanes, tsunamis, war, labor disputes, strikes, epidemics, World Health Organization’s advisories and/or alerts, disease, pandemic, virus, illness, Center for Disease Control’s advisories and/or alerts, U.S. State Department’s advisories and/or alerts, any order of any local, provincial or federal government authority, interruption of power services, terrorism or any other causes beyond the control of SereniVoy Travel.

SereniVoy Travel shall not be responsible for failure to perform any of its obligations under this Agreement during any period in which such performance is prevented or delayed due to Force Majeure, nor for changes to or terminations of your trip due to Force Majeure.

SereniVoy Travel reserves the right to cancel any services described in a trip itinerary due to Force Majeure.

TRAVELERS WITH DISABILITIES

In order to fully enjoy your SereniVoy Travel tour, we recommend that you select a trip that is suitable to your physical capabilities. Tour participants requiring any form of assistance, including travelers with physical disabilities and sight or hearing impairments, are required to notify SereniVoy Travel prior to reservation for review and our agreement. Additionally, the tour participant must be accompanied by an individual responsible for providing those services. Tour managers, guides, drivers, or other tour, hotel, and ship personnel are not able to provide such assistance. In order to participate in escorted tours, passengers must be able to understand and follow instructions given by the Tour Director at all times, both for the successful operation of the tour as well as for their personal safety. SereniVoy Travel reserves the right to reject participation or remove any individual from a tour if notification was not provided and/or when, in our sole judgment, continued participation would significantly hinder the services to be provided to all guests. Expenses, including cancellation fees and/or costs for alternate travel plans or to return home, will be the passenger’s sole responsibility. Escorted tours are fast-paced, often requiring lengthy walks over uneven terrain. In the interests of group harmony, clients should be able to maintain the pace of the tour. Clients with special needs may be better served independently.

SereniVoy Travel can suggest touring options based on specific requirements.

Accessibility – Wheelchairs & Walkers: USA Tours: Pursuant to the Americans with Disabilities Act (the ADA), SereniVoy Travel seeks to accommodate disabled travelers to the extent possible and consistent with the specific tour itinerary. Nevertheless, you may find that certain tour features may not be accessible to the extent that you require a wheelchair, scooter, or other special equipment to participate. We cannot provide individual assistance to travelers with wheelchairs or other mobility devices.

We regret that some itineraries cannot accommodate wheelchairs or motorized scooters. Passengers are required to advise SereniVoy Travel of their accessibility requirements prior to booking in order for SereniVoy Travel to determine if reasonable accommodations are available. SereniVoy Travel will endeavor to accommodate special access needs but does not guarantee that it will be able to do so in all cases.

International Tours: Hotels, ocean, and river cruises outside of the United States are not required to comply with ADA requirements and, therefore, may not have ramps, wide entryways, or elevators to accommodate disabled passengers or devices such as wheelchairs, walkers, and motorized scooters. Due to physical constraints and space limitations, wheelchairs, walkers, and motorized scooters may not be taken aboard motor coaches and river cruises.

Service Animals: Service animals cannot be accommodated on international escorted tours. Passengers on the USA escorted tours who require a service dog because of a disability should check with SereniVoy Travel prior to booking a tour.

AIRLINES: SereniVoy Travel is not responsible for the services and policies imposed by the airlines. Airline schedules and flights are subject to change without notice. SereniVoy Travel Travel is not responsible for penalties incurred for tickets, international or domestic, not issued by SereniVoy Travel Travel due to schedule and/or flight changes. Airline reservations completed online are subject to review and, should SereniVoy Travel deem it necessary, may be rebooked to match minimum connecting time requirements and/or tour package itineraries, in which case you will be notified immediately. Airlines reserve the right to demand immediate issuance of tickets whenever they determine that specific flights are heavily booked, even when normal ticketing rules do not require tickets to be issued until a later date. In this instance, SereniVoy Travel will require immediate and full payment of the airfare. This situation overrides invoice terms and conditions and payment due dates. If full payment is not received, seats will be cancelled by the airline and may not be available to be rebooked on the same flights or at the same airfare. Any replacement air arrangements and airfare will be the sole responsibility of the passenger.

Airline Tickets: SereniVoy Travel airline tickets will be issued electronically approximately 30 days prior to departure and are fully non-refundable.

Airline Seat Assignments: The airlines bear the sole authority of assigning seats on group flights. All SereniVoy Travel airline contracts are for economy-class seats only. If you require another class of service, you may consider purchasing your own flights and purchasing your land-only package from SereniVoy Trave.

Airline Frequent Flier Programs: Passengers are responsible for contacting their airline directly regarding mileage eligibility and accrual. Airline frequent flier programs determine whether to award miles in part or total based on their own rules, which are updated frequently. Some discounted or promotional airfares, as well as some code-share flights, are not eligible for mileage accrual. Some private airfares, such as a “SereniVoy Travel airfare,” are not eligible for mileage or may qualify for reduced mileage, even if the same airline class of service is eligible for full mileage when sold as an “Instant Purchase” published airfare. Not all published airfares are eligible for mileage. SereniVoy Travel will record frequent flier numbers when provided by the passenger prior to travel documents being issued. However, the addition of frequent flier numbers to airline records do not guarantee mileage eligibility which is at the sole discretion of each airline. Airline schedule changes may result in flights that were initially eligible for mileage accrual no longer being eligible. We highly recommend passengers provide their frequent flier account information whenever checking in online and/or at the airport check-in desk. After travel has commenced, it is often not possible to apply for frequent mileage credit. Passengers are also responsible for determining whether previously earned mileage may be applied to flights to secure upgrades.

Contact Information: Pursuant to TSA Secure Flight requirements, passengers are responsible to provide SereniVoy Travel with their name and other pertinent information exactly as it appears on their passport (or other government-issued I.D. when traveling), date of birth, gender, address, phone number, email and fax data for all passengers.

Passengers must ensure that names are correctly listed on their invoices. SereniVoy Travel will not be responsible for passengers who do not receive an invoice or documents or are denied boarding due to inaccurate information.

Airline Name Changes: Any name change, including minor spelling corrections, may require airline reservations to be canceled and rebooked. Reservations are subject to current availability and pricing at the time of rebooking. Once airline tickets are issued, subsequent name corrections will be subject to an airline rebooking fee which may be as much as the full value of the airline ticket plus a $250 revision fee per change. SereniVoy Travel will not be held responsible for the denial of services by a carrier due to any name discrepancy. Name changes must be advised in writing at customerservice@serenivoy.com.

Airline Taxes & Fuel Surcharges: If you purchased airfare, airline taxes, and fuel surcharges are included. Prior to the completion of full payment, there is a potential for a price increase(s) due to increases in government-levied taxes and fees and/or fuel surcharges. To avoid potential increases, you may choose to accelerate your final payment in order that your tickets may be issued. Once issued, airline tickets are no longer subject to potential increases but are fully non-refundable. Certain overseas domestic flights are subject to air taxes which can only be paid locally; in these cases, the specific flights and amounts of those taxes are indicated in our package presentation and pre-departure documentation.

Schedule Changes: In the event of an airline schedule change, SereniVoy Travel will make every effort to inform passengers of the schedule change and new flight schedule prior to departure. SereniVoy Travel is not responsible for schedule changes, including, when applicable, changes in routing and/or the number of stops in the itinerary. SereniVoy Travel is unable to provide compensation for schedule changes, seat assignment modifications, or cancellations implemented by an airline. In the event of any change in flight itinerary made directly between passengers and their airline, it is the passengers’ responsibility to advise SereniVoy Travel of amended flight details in writing at customerservice@serenivoy.com. SereniVoy Travel cannot be held responsible for land services, including arrival and/or departure transfers if flights are changed without its knowledge.

Hotel Accommodations: All rooms requested are standard twin-bedded (two single beds) rooms with private facilities unless you have specifically requested a king/ double size bed. Please understand although we will make a bed type request on your behalf, bed types are subject to availability. Room selection in all cases is strictly at the discretion of the hotel’s management on a run-of-house basis. Some single rooms are smaller than a standard room size. The number of persons accommodated does not dictate the room size.

Although available at most 4 and 5-star hotels, the use of air-conditioning abroad differs greatly from the United States. Many European hotels were built before central air- conditioning was introduced. Air-conditioning is often shut down at night and from the end until the start of the summer months. All hotel rates are not negotiable and based on SereniVoy Travel agreements with its suppliers. Hotel check-in time is generally not before 3:00 p.m., and check-out time is typically before noon. Please be sure that adequate arrangements for accommodations have been taken into consideration when a late-night flight is being used. We reserve the right to make substitutions with hotels of equal standard. There will be no refunds for any difference in the cost of those accommodations.

Hotel & Cruise Profiles: SereniVoy Travel hotel and cruise ship profiles are based upon information provided to SereniVoy Travel by hotel and cruise ship partners and their representatives, including images and descriptions of individual properties. Star ratings may differ from country to country. SereniVoy

Travel does its best to maintain current information; however, it is not responsible for any inaccuracies, changes in description details or amenities, or images provided by third parties.

Meals: As specified in each itinerary. Meals are based on the hotel’s or restaurant’s buffet or set menu. In general, beverages are not included unless specifically stated. Although SereniVoy Travel cannot make guarantees, every effort will be made to honor special dietary requests submitted in writing at least 4 weeks prior to departure at customerservice@serenivoy.com.

Transfers: Transfers are provided as indicated for each tour by car, minibus, or motor coach, provided airfare is purchased from SereniVoy Travel.

If you purchase a land-only tour, or if you deviate from the arrival and/or departure dates as stated in the itinerary, you will have the responsibility to purchase your own transfer to the hotel. Your arrival transfer is guaranteed for up to two hours from your scheduled arrival time in order to compensate for minor delays. SereniVoy Travel or the transfer company will not be responsible for flight delays, for any reason, beyond two hours from your originally scheduled arrival time. In case of a delay, whether due to flight delay, immigration, and customs, or time spent reporting baggage damage or loss, it will be your responsibility to make other transfer arrangements, such as a taxi. Transfer costs are not refundable, and any additional expenses will be your responsibility. The cost of a transfer is more expensive than hiring a taxi, as a SereniVoy Travel transfer necessarily includes round trip service, or ‘dead-leg,’ meaning that our driver must come to the airport, hotel, or pier only to pick you up and necessarily loses a one-way fare. Often the places of call (airports, seaports, hotels) demand entrance and parking fees, where drivers may have to wait for up to an hour. SereniVoy Travel transfer drivers, while not employees of SereniVoy Travel, are reliable. They provide you with a full welcome service, transfer you to the correct location, and are prepared to answer your questions along your ride.

Sightseeing & Itinerary: Will be operated by motor vehicle, its size dictated by the number of participants. SereniVoy Travel tours has been designed to accommodate individuals as well as groups. Times listed in itineraries are approximate and meant only as guidelines. Some itineraries may have an early morning start time for sightseeing in order to complete the touring during daylight hours or avoid afternoon heat in tropical and desert climates. You are responsible for arriving on time for all scheduled flights, cruises, and package components. Arriving late may be considered a “no-show,” in which case you will not be eligible for a refund for the unused service(s). We cannot guarantee the number of passengers who will be on any given tour. You may find that you are traveling with a sizeable group or only with your own companions. Services, however, will remain constant no matter the number of tour participants. Persons requiring any assistance or who have any form of disability should refer to the section “Travelers With Disabilities.” On dates including, but not limited to, religious holidays and national celebrations, some monuments and sites may be closed. On these occasions, touring itineraries may be amended to reflect these closures. Occasionally, during holidays and certain periods, and/or due to unforeseen circumstances, including weather conditions, there may be last-minute changes, sometimes after arrival, affecting the sequence of the tour, locations visited, and/or hotels. Therefore, we reserve the right to adjust the sequence and/or substitute any hotels with others of a similar category. In such cases, there will be no cost adjustment. National monuments and tourist sites regularly undergo renovations, which can obscure the monument’s view. No tour will be canceled due to renovations; however, SereniVoy Travel will decide, based on the conditions, whether to amend an itinerary. SereniVoy Travel itineraries may contain suggestions for activities for your leisure time; these suggestions do not constitute an endorsement of any specific service provider, and the decision to participate in any such activities should be made independently and with due consideration.

Group Harmony: To ensure the desired group synergy, SereniVoy Travel reserves the right to accept, reject or expel any individual who is deemed disruptive or incompatible with the interests of the group, including, but not limited to, individuals who are intoxicated and/or under the influence of drugs leading to a negative experience for the remainder of the group. Expenses, including cancellation fees and/or costs for alternate travel plans or to return home, will necessarily be borne by the passenger. All unused services are non-refundable.

CRUISES:

Ship & Itinerary Changes: Cruise itineraries and ships are subject to change without notice. Furthermore, cruise ships may be chartered and/or departure dates canceled, in which case all monies will be refunded. SereniVoy Travel takes no responsibility for ship substitutions or itinerary changes imposed by a cruise line and is not responsible for any losses you may incur, including the issuance and/or cancellation of airline tickets or visa fees.

Medical Services: Many ships do not carry a doctor or nurse onboard. Should medical attention be required, local services may be contacted. The resulting charges will be the responsibility of the passenger. SereniVoy Travel and the cruise ship operator are not responsible for the services provided.

Health Requirements: Check with your healthcare provider for up-to-date requirements. You may also check the Centers for Disease Control (www.cdc.gov) and/or the World Health Organization (http://www.who.int/en/) for their recommendations.

Required inoculations, if any, must be recorded by the client’s health practitioner on a valid vaccination certificate which the client must carry for proof of inoculation where required. Individuals with heart disease, chronic illness, physical handicap, advanced pregnancy, or mental illness should not participate in these rigorous travel programs. Any person arriving at the destination ill with an apparent fever or becoming ill during the tour will be removed from the group and directed to a local medical facility for diagnosis. Only upon clearance by an accredited medical facility will that individual be allowed to resume group travel. All costs associated with medical treatment and related expenses, such as additional hotel nights or transportation not included in the original itinerary, will necessarily be borne by the passenger.

Luggage (Airlines): Checked bags are typically limited to a total dimension of 62 inches by adding length + width + height (example: 26″+26″+10″ = 62”) and a maximum weight of 50 lbs (23kg). Many airlines apply charges for checked bags. SereniVoy Travel is not responsible for checked bag fees, excess luggage, or weight charges levied by an airline. If the airlines lose or damage your luggage, a baggage claim form MUST be filed with the carrier before leaving the airport by the client. We recommend using brightly colored luggage tags, straps, or other identifiers to help you locate your luggage upon arrival or to describe it if it is lost.

Luggage (Escorted Tours): All SereniVoy Travel escorted tour buses allow one piece of luggage per person, plus a carry-on bag. Additional baggage will be subject to a handling charge of $100 per piece. As SereniVoy Travel will not be responsible for loss or damage to luggage and personal belongings, you MUST report any loss or damage immediately at the time of the incident and obtain a written report from the local authority for submission to your insurance provider.

Tipping: Complete tipping guidelines are as follows:

  • Drivers, including private cars and motorcoach drivers: $5-$10 per person per day
  • Tour Guides: $10-$20 per person per day

AGREEMENT:

All passengers must complete a Passenger Agreement before travel and, by so doing, formally accept SereniVoy Travel Terms & Conditions. Passengers booking online will be required to complete the Passenger Agreement at the time of booking. Travel documents will not be released without a completed Passenger Agreement.

SereniVoy Travel reserves the right to cancel bookings and return deposits without a completed Passenger Agreement. The Passenger Agreement incorporates these Terms & Conditions, including the following Release from Liability, Assumption of Risk, and Binding Arbitration Clauses. Completing the Passenger Agreement constitutes agreement to these Travel Terms & Conditions and SereniVoy Travel Release from Liability, Assumption of Risk, and Binding Arbitration Clause.

RELEASE FROM LIABILITY:

SereniVoy Travel, its shareholders, directors, officers, employees, and affiliates (collectively “SereniVoy Travel”) does not own or operate any entity which is to or does provide goods or services for your trip including, for example, ownership or control over hotels or other lodging facilities, airline, vessel, bus, van or other transportation companies, local ground operators, providers or organizers of optional excursions or equipment used thereon, food service or entertainment providers, etc.. All such persons and entities are independent contractors. As a result, SereniVoy Travel is not liable for any negligent or willful act or failure to act of any such person or entity or of any other third party. Without limitation, SereniVoy Travel is not responsible for any injury, loss, or damage to person or property, death, delay or inconvenience in connection with the provision of any goods or services occasioned by or resulting from, but not limited to, acts of God, acts of government, force majeure, acts of war or civil unrest, insurrection or revolt, strikes or other labor activities, criminal or terrorist activities of any kind, or the threat thereof, overbooking or downgrading of accommodations, structural or other defective conditions in hotels or other lodging facilities, mechanical or other failure of airplanes or other means of transportation or for any failure of any transportation mechanism to arrive or depart timely or safely, dangers associated with or bites from animals, pests or insects, marine life or vegetation of any sort, dangers incident to recreational activities such as swimming, kayaking, sailing, canoeing, rafting, hiking, walking, bicycling, etc., sanitation problems, food poisoning, lack of access to or quality of medical care, difficulty in evacuation in case of a medical or other emergency, illness, epidemics or the threat thereof or for any other cause beyond the direct control of SereniVoy Travel.

In addition, I release SereniVoy Travel from its own negligence and assume all risk thereof.

TRANSFER/RELEASE OF LIABILITY – GROUPS:

SereniVoy Travel has contracted with Suppliers, hotels and/or tour operators to provide services for the aforementioned group. Group Leader shall retail liability due to breach of contract or failure to comply with any of the payment deadlines and/or terms and condition as listed in his/her group contract.

Travel agency shall not be held liable and group and individuals participants of group shall assume all liability for any on sight risks associated with alcohol consumption, food allergies, conduct of any member of the group which may be considered inappropriate or participation in any sport or group activities. Agency further possess no knowledge as to the martial status of any individual in the group and shall not be held liable in the event of misrepresentations by any member of the group in this regard. Agency has no knowledge as to any prior inappropriate or criminal conduct of any member of the staff or employees of the resort or hotel and bears no responsibilities for any inappropriate actions by said persons. Agency shall not be held responsible for any social, psychological, or sexual conduct by any member of the group or hotel staff. All equipment provided by the hotel, resort or associated rental company shall be used at the full risk of the group and individual members.

ASSUMPTION OF RISK:

I am aware that travel such as that I am undertaking can involve hazardous activities, with a risk of illness, injury, or death which may be caused by forces of nature, animals, insects, or flora, the negligence of SereniVoy Travel, or other persons and companies known or unknown, or of the willful or criminal conduct of third parties. I am aware that weather conditions may be severe, adverse, and/or unpleasant.

I am also aware that medical services or facilities may not be readily available or accessible during some or all of the time during which I am participating in the trip. In order to partake of the enjoyment and excitement of this trip, I am willing to accept the risks and uncertainty involved as being an integral part of my adventure.

I hereby accept and assume full responsibility for any and all risks of illness, injury, or death and of the negligence of SereniVoy Travel and agree to hold harmless and release SereniVoy Travel from claims of third-party negligence.

I understand the physical requirements of the activity in which I will be participating, and I currently have no known physical, medical, or mental condition which would impair my ability to participate in this tour or my safety in this activity, and I am willing to assume all risks that may be created, directly or indirectly, by any such condition.

I hereby authorize SereniVoy Travel or my local ground handler or others to arrange for any emergency medical treatment and hospitalization as may be necessary for me because of participation in this activity without my further consent.

INDEMNIFICATION

To the extent allowed by applicable law and subject to sovereign immunities afforded to Group, each party hereby agrees to indemnify, defend and hold other harmless from any loss, liability, costs or damages arising from actual or threatened claims or causes of action resulting from breach of any of its representations, warranties or covenants herein or the negligence, gross negligence or intentional misconduct of the party indemnifying or its respective officers, directors, employees, agents, contractors, members or participants (as applicable), provided that with respect officers, directors, employees and agents, such individuals are acting within the scope of their employment or agency, as applicable.

BINDING ARBITRATION: I agree that any dispute concerning, relating, or referring to this Agreement, the brochure, or any other literature concerning my trip, or the trip itself, shall be resolved exclusively by binding arbitration pursuant to the Federal Arbitration Act, 9 U.S.C. §§1-16, either according to the then existing Commercial Rules of the American Arbitration Association (AAA) or pursuant to the Comprehensive Arbitration Rules & Procedures of the Judicial Arbitration and Mediation Services, Inc. (JAMS). Such proceedings will be governed by substantive (but not procedural) Georgia law and will take place in Atlanta, GA. The arbitrator and not any federal, state, or local court or agency shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, conscionability, or formation of this contract, including but not limited to any claim that all or any part of this contract is void or voidable. Please understand that by agreeing to these terms and conditions, you (and we) are waiving our right to a trial by jury.

GDPR and PRIVACY POLICY:

I agree that by use of SereniVoy’s Travel’s travel services for the booking of travel, certain personal information may be conveyed to third parties relevant necessary to the transportation and accommodation of your travel. SereniVoy Travel shall not be responsible for the further use of said information by third parties by the customer.

VOLUNTARY PARTICIPATION: I acknowledge that I have voluntarily applied to participate in the trip designated on this application (or a trip which I may change to) and that I have read the description of the trip as it appears in the current SereniVoy Travel website relating to the trip, together with all information contained in this application. I am voluntarily participating in this trip with knowledge of the hazards involved.

KNOWING AND VOLUNTARY EXECUTION: I have carefully read these Terms and Conditions and the booking information sections of this document and fully understand its contents. I am aware that this is a release of liability and a contract between myself and SereniVoy Travel, and I agree of my own free will.

By engaging and/or signing, I agree to these Travel Terms & Conditions and SereniVoy Travel’ Release from Liability, Assumption of Risk, and Binding Arbitration Clause for myself, each member of my traveling party, and any minor children accompanying me.

PHOTOGRAPHIC RELEASE: SereniVoy Travel may take photographs or video of its trips, and trip participants grant SereniVoy Travel permission to do so and for it to use same for promotional or commercial use without paymof any compensation to the participant.

CRUISES:

Ship & Itinerary Changes: Cruise itineraries and ships are subject to change without notice. Furthermore, cruise ships may be chartered and/or departure dates canceled, in which case all monies will be refunded. SereniVoy Travel d/b/a Curves and Carry-Ons takes no responsibility for ship substitutions or itinerary changes imposed by a cruise line and is not responsible for any losses you may incur, including the issuance and/or cancellation of airline tickets or visa fees.

Medical Services: Many ships do not carry a doctor or nurse onboard. Should medical attention be required, local services may be contacted. The resulting charges will be the responsibility of the passenger. SereniVoy Travel d/b/a Curves and Carry-Ons and the cruise ship operator are not responsible for the services provided.

Health Requirements: Check with your healthcare provider for up-to-date requirements. You may also check the Centers for Disease Control (www.cdc.gov) and/or the World Health Organization (http://www.who.int/en/) for their recommendations.

Required inoculations, if any, must be recorded by the client’s health practitioner on a valid vaccination certificate which the client must carry for proof of inoculation where required. Individuals with heart disease, chronic illness, physical handicap, advanced pregnancy, or mental illness should not participate in these rigorous travel programs. Any person arriving at the destination ill with an apparent fever or becoming ill during the tour will be removed from the group and directed to a local medical facility for diagnosis. Only upon clearance by an accredited medical facility will that individual be allowed to resume group travel. All costs associated with medical treatment and related expenses, such as additional hotel nights or transportation not included in the original itinerary, will necessarily be borne by the passenger.

Luggage (Airlines): Checked bags are typically limited to a total dimension of 62 inches by adding length + width + height (example: 26″+26″+10″ = 62”) and a maximum weight of 50 lbs (23kg). Many airlines apply charges for checked bags. SereniVoy Travel d/b/a Curves and Carry-Ons is not responsible for checked bag fees, excess luggage, or weight charges levied by an airline. If the airlines lose or damage your luggage, a baggage claim form MUST be filed with the carrier before leaving the airport by the client. We recommend using brightly colored luggage tags, straps, or other identifiers to help you locate your luggage upon arrival or to describe it if it is lost.

Luggage (Escorted Tours): All SereniVoy Travel d/b/a Curves and Carry-Ons escorted tour buses allow one piece of luggage per person, plus a carry-on bag. Additional baggage will be subject to a handling charge of $100 per piece. As SereniVoy Travel d/b/a Curves and Carry- Ons will not be responsible for loss or damage to luggage and personal belongings, you MUST report any loss or damage immediately at the time of the incident and obtain a written report from the local authority for submission to your insurance provider.

Tipping: Complete tipping guidelines are as follows:

  • Drivers, including private cars and motorcoach drivers: $5-$10 per person per day
  • Tour Guides: $10-$20 per person per day

USE OF WEB SITE:

Agreement between Customer and SereniVoy Travel Travel:www.serenivoy.com and is offered to you, the customer, conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. The customer agrees that the use of this website for booking of any travel shall limit the jurisdiction of the filing of any lawsuit or legal action whatsoever by customer to the State of Georgia, County of Fulton, or applicable Federal Law of the United States of America. Your use of www.serenivoy.com constitutes your agreement to all such terms, conditions, and notices.

Liability Disclaimer: The information, products, and services published on this website may include inaccuracies or typographical errors. Changes are periodically made to the information which appears here. The content of this site is not guaranteed to be complete, accurate, or available and may be changed at any time without notice. SereniVoy Travel Travel may make improvements or changes to this website at any time. In no event shall SereniVoy Travel be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with, the use of this web site or for any information, products, and services obtained through this web site, or otherwise arising out of the use of this web site.

Links to Other Web Sites: www.serenivoy.com may contain hyperlinks to websites operated by parties other than SereniVoy Travel. Such hyperlinks are provided for your reference only. SereniVoy Travel does not control such Web sites and is not responsible for their contents.