Privacy Policy
SereniVoy Travel, LLC (“we”, “us”, “our”) is committed to protecting the privacy of our customers. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website www.serenivoy.com.
Privacy Policy Commitment
Information is one of the most important factors in our ability to provide excellent service to our clients, and our most important asset is the trust from our clients. Keeping client information secure and using it only as our clients would want us to, is a top priority for all of us at SereniVoy Travel, LLC. Here is our commitment to our customers:
- We will protect, according to strict standards of security and confidentiality, any information our customers share with us.
- We will monitor and limit the collection and use of customer information to the minimum we require to deliver superior service to our customers, which includes advising our customers about our products, services, and other opportunities, and to administer our business.
- Only authorized employees will have access to information. Employees who violate our Privacy policies and procedures will be subject to our normal disciplinary process.
- We will not reveal customer information to any external organization unless we have previously informed the customer in disclosures or agreements or are required by law.
- We will always maintain control over the confidentiality of our customer information. We may, however, share customer information with reputable companies when a customer has expressed an interest in their service or product. Please note that this Privacy Policy does not apply to these other companies use of customer information.
- Should we hire other organizations to provide support services, we will require them to conform to our privacy standards and conduct occasional audits.
- We will attempt to keep customer files complete, up-to-date, and accurate. We will tell our customers how and where to conveniently access their information (except when we are prohibited by law) and how to notify us about errors which we will promptly correct.
Information We Collect
General: When you register, and at other times, we may collect personally identifiable information from you that may include your name, address, telephone number, e-mail address, and facts about your computer (i.e. IP address, browser type, preferences, feedback travel booking and payment information, etc.).
We do not, however, knowingly collect personal information from children under the age of thirteen. If you are under 18, do not provide personal information without parental consent.
Children’s Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal data from children. In addition, if a user is under 18, unless consent is obtained from your parent/guardian, you are not allowed to provide us with personal information. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
Web Site Usage Information: We automatically collect IP addresses and Web site usage information from you when you visit our Web site. This information helps us evaluate how our visitors and customers use and navigate our Web site on an aggregate basis, including the number and frequency of visitors and customers to each Web page, and the length of their visits.
How We Use Information Collected
We may use information in the following ways:
- Provide and personalize our services
- Process bookings and payments
- Send marketing communications with your consent
- Improve our website and user experience
- For the purposes for which you specifically provided the information.
- To send you e-mail notifications about our new or existing products and services, special offers, or to otherwise contact you.
- To enhance existing features or develop new features, products, and services.
- To allow us to personalize the content and advertising that you and others see based on personal characteristics or preferences.
- We may combine the information that we collect from you on www.serenivoy.com with information that you provide to us in connection with your use of our other products, services, and web site.
- We may disclose and use personally identifiable information in special circumstances where it is necessary to enforce our Terms of Use (for example, when necessary to protect our intellectual property rights). We may also disclose or use your personal information when we, in good faith, believe that the law requires us to do so.
- Comply with legal obligations
Cookies and Tracking Technologies
We use cookies to enhance site navigation, analyze site usage, and assist in our marketing efforts. By using our website, you consent to our use of cookies. You may adjust your browser settings to refuse cookies.
Data Security
The personally identifiable information we collect about you is stored in limited access controls and servers. We will maintain safeguards to protect the security of these servers and your personally identifiable information. However, no method of transmission over the internet is 100% secure
Data Sharing and Third Parties
Data Sharing
- Customer data is not shared with 3rd parties for promotional or marketing purposes.
- Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.
Messaging Terms and Conditions
- By providing your phone number and agreeing to receive texts, you consent to receive text messages from SereniVoy Travel, from 470-540-3416 regarding account notifications, customer care, delivery notifications, marketing. Consent is not a condition of purchase. Message frequency varies. Message & data rates may apply. You can reply STOP to unsubscribe at any time or HELP for assistance. You can also contact us at 470-540-3416 or support@serenivoy.com. Mobile opt-in information is never shared with third parties.
We may share your information with:
- Trusted service providers for payment processing, marketing, and analytics
- Legal authorities, when required by law
- Third parties with your consent
These third parties are obligated to protect your data in accordance with our standards.
Data Retention
We retain your personal data only as long as necessary to fulfill the purpose outlined in this policy, unless a longer retention period is required by law.
Data Breach Notification
In the event of a data breach that affects your personal information, we will notify you and relevant authorities in accordance with applicable data protection laws.
Your Right and Choices
You have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Object to or restrict processing of your data
- Withdraw consent at any time
- File a complaint with a supervisory authority
Internet-based and International Transfers
Given that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. Therefore, by browsing www.serenivoy.com and communicating electronically with us you acknowledge and agree to our processing of personal data in this way.
Changes to This Privacy Policy
We may change this Privacy Policy from time to time. We will post any changes here, so be sure to check back periodically. However, please be assured that if the Privacy Policy changes in the future, we will not use the personal information you have submitted to us under this Privacy Policy in a manner that is materially inconsistent with this Privacy Policy, without your prior consent.
Contact Us
If you have any questions, comments, or concerns about our Privacy Policy, please contact us at customerservice@serenivoy.com or via phone at (833)773-7364.